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Return Policy

At Glanzend Limited, we do our best to ensure the satisfaction of the customers. Our stated returns policy for legal reasons is:

1. All defected products, non-working items, goods damaged in transit and cancellation of sale must be communicated within 7 days of receiving the goods and the goods must be received by us within 14 days to qualify for a full refund.
2. Additionally, if you are not satisfied with the products, all goods must be intact in its original packaging with complete paperwork and in a resalable state (excluding goods damaged in transit, which may not be resalable, but must still be complete in original packaging with all paperwork).
3. For goods which are not in a resalable state then an appropriate charge will be made for the decrease in value and these will be assessed on a case to case basis.
4.Customers must check that the goods are not damaged before signing for the goods. Any delivery signed "unchecked" means that the goods have been received in good condition, and the customer is responsible for any damage thereafter.
5. If you receive an item damaged or the packaging ripped; please sign for it as “DAMAGED”. It is the customers’ responsibility to ensure that the contact details provided are correct and someone is at the premises to take the delivery. Whilst this is our stated returns policy, we encourage all our customers to contact us prior to buying an item with any specific question or special requirement, so that we can ensure the item meets your expectations and to avoid problems and inconvenience.

Consumer Rights Act 2015

If any product we supply fails prematurely due to an inherent fault (manufacturing defect), we will provide you with an appropriate remedy e.g. a repair, replacement, or refund.


Returning a Promotional Offer item

When you return an item we will identify if it is part of a multibuy deal such as ‘3for2’ to determine if the offer still applies. If the offer is broken, for example, you return one of your 3for2 items and keep the free one we will automatically reverse the offer and charge you the correct selling price for the items you keep.


Here are some examples to help explain this further:
Example 1 – You return the free item
You spend a total of £24 on a 3for2 multibuy offer.
The 3for2 multibuy is made up of: 2 items priced at £12 and 1 item priced at £10 (this becomes free as it’s the cheapest).
On your statement you will see 2 items showing £12 charge and 1 free item showing no charge.
If you return the free item then no refund will be applied as the item was not charged.
Example 2 - You return one of the items you paid for
You spend a total of £24 on a 3for2 multibuy offer.
The 3for2 multibuy is made up of: 2 items priced at £12 and 1 item priced at £10 (this becomes free as it’s the cheapest).

  • On your statement you will see 2 items showing £12 charge and 1 free item showing no charge.
  • If you return one of the £12 items, then a refund is credited to your account.
  • Because the 3for 2 offer has now been broken, we will also automatically debit your account for the original ‘free’ item at £10.
  • So your final spend will be £22.

Ownership

1.This site is owned and operated by Glanzend Limited. Our registered office is Unit D2, Olympic Business Park, Drybridge road Dundonald KA2 9BE
2. All rights in this website are owned by us. Any unauthorised use, copying or modification is prohibited.

Ordering Goods

1. All orders placed through our website will be subject to our acceptance of the order..
2. When you submit an order to us on our website you will receive a 'bounce back' confirmatory email of this order saying that we are processing your order. You will then receive a second email from us acknowledging your order and giving you estimated timescales for delivery. You should check both emails for accuracy and let us know immediately if there are any errors. Neither of these emails constitute acceptance of the order by us. Your order will be accepted by us (and a contract will then be formed between us) when we despatch the goods to you. Title to the goods will pass to you on delivery..
3. Promotional codes are codes that enable customers to obtain benefits such as discounts, free delivery and free gifts. These codes are non-transferable so may only be used by the person to whom they are issued and must only be used in accordance with their terms and conditions of use. If you use a promotional code to claim a promotional benefit, you must first check that it was issued to you and that you are eligible to use it. By using it to claim a promotional benefit you will be confirming that: -.

  • you are entitled to use the code;
  • you meet all the conditions that apply to its use;
  • you agree to the terms set out below.

If, before accepting your order, we find that you are not entitled to use the code or do not meet all the terms and conditions of its use, we may reject your order or alternatively process it without the promotional benefit being applied. If, after accepting your order, we find that you were not entitled to use the code or did not meet all the terms and conditions of its use, we may reverse the benefit that you obtained. If you transacted on a cash basis e.g. by debit or credit card, we may take a further payment, equivalent to the value of the benefit obtained, from the card used.

4. Should you wish to cancel your order or return any goods, please go to the Returns section for further information.

5 Please note, you are responsible for all purchases made on your account and are personally liable for all the outstanding balance.


Processing your orders and payment

1. We use PayPal as a payment gateway. When you sign up for a PayPal account, you type in the credit cards and bank accounts you wish to use for purchases one time on the PayPal secure system. Once that is accomplished, you never again have to disclose your credit card information online. By paying with PayPal, you keep your credit card information private, meaning that you can shop without worrying about a hacker downloading your account data from our website.
2. Whilst it is our intention to keep our website up to date and error free, product description or pricing errors may occur. If we discover such an error after you have submitted an order to us, we will contact you prior to accepting your order with the correct details. You may then either cancel your order or re-confirm it based on the correct information. If we are unable to contact you, we will treat your order as cancelled.
3. All prices shown on our website are exclusive of VAT. Delivery charges will be clearly highlighted throughout the site if applies to a specific item. For further information on delivery charges see the Delivery section.

Delivery

1. Some postal addresses in Northern Ireland, some offshore islands and some remote areas of Great Britain may not be covered by our delivery services and we may not be able to arrange delivery of some items to such addresses. You will be notified of this when you place your order.
2. Whilst we make every effort to deliver goods on the day we specify, we cannot guarantee delivery on that day or accept liability for deliveries made outside this timescale. This also applies to products sent direct from our manufacturers. We cannot accept liability for out of pocket expenses or other costs incurred due to failed or delayed deliveries.
3. All items are subject to stock availability.
4. When we deliver your items to you, you may be asked to sign for the goods to acknowledge that you have received them.
5. Please note that if you wish to return goods, you have 14 days from receipt of the goods to return them to us. For further information on returns. please see the Returns section.
6. If an item is faulty, damaged or come to you with any other problem, please contact us and we will arrange an appropriate remedy.
7. We reserve the right to stop a delivery at any time, including after despatch, if we suspect that the transaction might be fraudulent.

General

1. We shall not be responsible to you whether in contract, tort (including negligence) or otherwise for incidental, special, indirect or consequential loss or damage, any loss of profit (direct or indirect), loss of sales, loss of goodwill or reputation, loss of business, third party claims, pure economic loss arising out of or in connection of the performance or non performance of our obligations under these terms and conditions including such damage as may be reasonably foreseeable at the date you order the goods.
2. Nothing in these terms and conditions shall exclude or restrict our liability for death or personal injury caused by our negligence.
3. Our liability for any claim for loss or damage shall be limited to the sum paid by you for the goods.
4. A person who is not a party to these terms and conditions shall have no right to enforce any term under the Contracts (Rights of Third Parties) Act 1999.
5. If any provision of these terms and conditions is found to be invalid or unenforceable by a court the invalidity or unenforceability of such provision shall not affect the other provisions of these terms and conditions.
6. We may assign or transfer any of our rights or sub contract any of our obligations under these terms and conditions to any third party.
7. We reserve the right to change these terms and conditions from time to time and any such changes will be communicated on our website.
8. There may links on our website to third party websites which we believe may be of interest to you. We do not have any control over the content of these websites nor can we be liable in respect of anything contained on these websites.
9. These terms and conditions govern the entire trading relationship between you and ourselves and will remain in force for the duration of our trading relationship.
10. All intellectual property rights (including use of trade marks) shall be solely owned by us. You are permitted only to use material on this website as expressly authorised by us or our licensors.
11. Any unauthorised use of material on this site is strictly prohibited.
12. We will use reasonable endeavours to verify the accuracy of any product or pricing information which we place on the site but we make no warranties (whether express or implied) in relation to the accuracy of such information).
13. We may close your account or terminate our trading relationship by giving you notice of at least seven (7) days. This does not affect your obligation to repay any amounts you owe to us.
14. These Terms and Conditions supersede all previous Terms and Conditions, representations, undertakings and agreements.

Copyright

1. We are the operators of this website, and the contents of it are either our property (or that of our affiliated companies) or are used under licence from our suppliers. We are the owners of the compilation of information in this website.
2. Our rights, and those of our affiliates and suppliers, are protected by UK, European, and International intellectual property laws, including those for the protection of copyrights, trademarks, and database rights. Misuse of this website may incur civil liability or attract criminal sanctions.
3. We grant you a limited, non-exclusive and revocable licence to access our website for the purposes of browsing our (or our affiliates) product offer(s), ordering goods or services from us (or our affiliates), or obtaining contact information for us (or our affiliates).
4. Your licence to access our website does not extend to any commercial use of our website, or to any use of our website whatsoever which is for the benefit of any commercial entity other than us (or our affiliates).
5. You are expressly not permitted to download any part of our site (other than by reason of automatic page caching), to amend or modify it or any part of it, to reproduce or copy, sell (including any resale), or otherwise exploit our website (or any part of it) for any purpose other than as set out above, nor are you permitted to frame our website or to link to any element of it other than the homepage.
6. You are permitted to link to our homepage, provided that the link is not misleading, false, derogatory, or otherwise prejudicial to our (or our affiliates) suppliers interests, but you are expressly not permitted to use any of our logos or graphics either as or in connection with such a link.

Order Acceptance

Your order will be accepted by us, and a contract will then be formed between us, when we despatch the goods to you.